Benefits of Integral7 Credential Manager

Integral7 Credential Manager provides the tools you need to manage your program, serve your candidates, and increase your revenues.

Credential data management is a complex problem. Credential sponsors need a credential management solution that provides timely and accurate import of candidate and exam data, flexible credential program definition and modification, easy candidate access, cost-saving customer service features, and sophisticated reporting.

Key Benefits of Integral7 Credential Manager

Improves Customer Self-sufficiency and Satisfaction Credential Manager enables candidates to access and manage their own credential information. Candidates can easily view and update personal information, track credential progress, set email notifications, and communicate with customer service. Credential sponsors control what information candidates may view and modify resulting in improved candidate satisfaction and reduced customer service costs.

Reduces Customer Service Costs and Increases Customer Service Quality Credential Manager promotes candidate self-sufficiency and can dramatically reduce customer service calls.Candidates can contacat customer service via email or the web, further reducing costs by allowing your customer service representatives to respond on their schedule.

Easy to Implement and Maintain Hosted Solution Credential Manager is an on-demand, hosted solution. Implementing Credential Manager is simple and requires no new hardware, software, or information technology (IT) staff. Further, Credential Manager requires no customer maintenance - standard system maintenance, including backups, upgrades, and technical support, is built into the contract and managed by Integral7 staff.

Attractive Pricing and Predictable Expenses Credential Manager is priced as an annual subscription that includes all upgrades as well as defined technical support and data management services. The price structure of a hosted solution results in reasonable setup costs and moderate, predictable yearly subscription charges.

Cost-Effective Credential Verification Services Credential Manager enables cost-effective, electronic credential verification when used with Integral7 Credential Verification services. These services provide critical security and privacy protection, reducing fraud and increasing control for credential sponsors, candidates, and employers or other credential-checking organizations.

Powerful Reporting for Informed Decisions Credential Manager provides flexible, powerful, easy-to-use reporting tools. Program administrators and executives may create and modify reports without the intervention of Integral7 staff. These reports help manage the credential sponsor’s business, increase program value by revealing areas for improvement, and enable program growth by identifying new opportunities through sophisticated data analysis

Unsurpassed Data Integration, Accuracy and Security The sophisticated data import processes of Credential Manager seamlessly manage data from multiple test service providers, fulfillment houses, learning management systems, and other internal or external business support systems. The import processes clean incoming data and flag problematic records for review. The database is backed up nightly and backups are stored in a secure location, while the hosting data center maintains the highest levels of security.

Proven ROI: Decreases Operational Costs Credential Manager decreases costs by reducing or eliminating the need for customer support representatives. Additionally, Credential Manager does not require credential sponsors to have in-house IT staff. As credential programs grow, Credential Manager scales to meet the program growth without requiring additional staff.

Proven ROI: Increases Revenues Credential Manager improves candidate self-service and satisfaction, resulting in increased uptake of new credentials, more repeat business, and more referrals. Sophisticated reporting and improved candidate communication helps credential sponsors offer targeted products, services, and credential-related opportunities.

Proven ROI: Improves Credential Value Credential Manager improves the value of credential programs by ensuring data accuracy, reducing fraud, automating ongoing candidate communication, and providing credential sponsors with accurate and timely insight into the candidates’ credential status.

Translated User Interface Credential Manager offers multiple language support. Credential sponsors need only provide translated text to Integal7 to have it available to candidates. Candidates’ browser settings define which language is displayed.

Established Solution and Experienced Team Integral7 has solved the business and technical complexities of credential management. Many leading credential sponsors use Credential Manager as their credential management solution, and Integral7 manages over two million candidate records. The Integral7 staff is dedicated and professional, and the leadership team brings to bear decades of industry experience and success.