ROI of Integral7 Credential Management

Integral7 offers comprehensive credential management through Credential Manager and Credential Verification™ services.

Credential Manager provides positive ROI in three primary ways

• Decreases operational costs
• Enables credential program growth without increased staff costs
• Increases revenues, identifying marketing opportunities while increasing repeat and referral business
  

Credential Verification also provides positive ROI

• Enhances credential value
• Protects credential investment and integrity
• Reduces credential fraud

Credential Manager controls costs

Reduces customer service costs Credential Manager makes it easy for candidates to view and update personal information, track credential progress, set email notifications, and log support incidents. The candidate portal promotes candidate self-service and reduces customer service calls.

Decreases program management time and expense The Credential Manager program manager enables administrators to easily create and update credential program requirements. Credential Manager also automates exam eligibility, credential granting, program fulfillment and candidate communication. With Credential Manager, program administrators have complete control over credential program structure and functionality with no need for assistance from technical staff.

Offers predictable expenses Credential Manager annual pricing includes all upgrades as well as defined technical support and data management services. The price structure of this hosted, on-demand application results in reasonable setup costs and moderate, predictable yearly subscription charges.

Provides security and aids compliance Credential Manager offers sophisticated user security to control data access, while maintaining an audit trail that tracks every database change. Integral7 solutions are hosted by a major nationwide provider that guarantees security, regular backup, and system uptime; the tier-one data center hosting Integral7 solutions holds the SAS-70 Type II Compliance data center certification that meets a wide range of compliance regulations.

Offers scalability without increasing costs Integral7 solutions are designed and operated for maximum performance, and Integral7 maintains excess server capacity at all times. As credential programs grow, the performance of Credential Manager scales to meet credential sponsors’ needs.

Credential Manager increases revenues

Increases repeat and referral business Credential Manager increases candidate understanding of certification requirements and improves communication with candidates through automated, event-based emails. Increased candidate satisfaction and awareness lead to additional repeat business and more referrals.

Encourages credential upkeep Automatic notification of upcoming credential expirations and other credential changes ensure that candidates are aware of impending changes to their credential status and have the information they need to renew or otherwise maintain their credentials.

Speeds credential program introductions and updates With Credential Manager, program administrators have complete control over credential program creation and modification. Administrators create new credentials and update existing credentials as necessary, enabling faster program publication.

Identifies marketing opportunities The sophisticated business analytics provided by Credential Manager offer valuable insight into program performance and help identify marketing opportunities. With Credential Manager reporting and automated emails, groups of candidates can be targeted for renewal reminders, training and exam bundles, follow-on certifications, and much more.

Enables decision-making and extracts valuable data In addition to identifying marketing opportunities, the powerful reporting functionality of Credential Manager enables informed and timely decisions and can extract valuable aggregate data useful to employers and other stakeholders.

Credential Manager and Credential Verification services improve credential value

Improves service and reputation The candidate portal, customer service manager, and automation tools provided by Credential Manager offer unsurpassed service to candidates and credential holders, while the performance and stability delivered by Integral7 hosted solutions ensure ongoing satisfaction for credential sponsors and their clients.

Reduces credential fraud Integral7 Credential Verification services provide a secure, cost-effective way to electronically verify candidates’ credential status while adhering to all applicable privacy standards. The availability of easy, automatic verification dramatically reduces credential fraud.

Improves data accuracy and exam quality Sophisticated data import procedures and automated data de-duplication processes provide highly accurate data. Powerful psychometric algorithms and reporting tools help analyze those data to improve exam quality.

Increases credential utility and brand recognition The features of Credential Manager and Integral7 Credential Verification services benefit candidates and credential holders, credential sponsors, and credential users such as employers. The ease of candidate self-sufficiency, program management, and credential verification improves credential utility and promotes brand recognition.